Return Policy

You may return most new, unopened items for a full refund within 10 days of ordering. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis and require written pre-authorization. If you would like to make a return or exchange, you must contact us by phone or email to request an RMA (Return Merchandise Authorization) number before returning your items.

Unless the return is due to our error, all returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.

Returns will not be accepted on items that are:

  • Opened or used
  • Missing their serial number or UPC
  • Special orders (returned at our discretion)
  • Returned more then 15 days after ordering
  • Returned without notification