Concierge and Additional Services Concierge Service Inquiry: Q: Want a one-stop shop for all of your boat's needs and wants? A: Ask us about our concierge service! Storage and Maintenance Winter Storage Removal : Q: My boat was stored with you for the winter, what do I do when I'm ready to have it removed from storage? A: You can refer to your fall repair order or your storage agreement, but we ask for a minimum of two weeks notice. Contact our service department to let us know so we can get the arrangements started. Algae Stain Removal : Q: Can you get that brown algae stain off my boat's hull? A: We can! We lift every boat off the trailer to completely clean all surfaces and protect your trailer from overspray or drips. Gelcoat Restoration : Q: My boat looks dull, chalky, and faded, how can I make it look like it did before? A: We offer DIY compounds and full in-house gelcoat restoration to make your boat sparkle and shine! Initial Boat Maintenance : Q: I just purchased a boat, I don’t know the maintenance history, what services should I have done? A: [Detailed answer about impeller replacement and Consignment Check Over service]. Service and Repair Working with Insurance : Q: Are you able to work directly with my insurance company? A: Whether it's major or minor, we work with many insurance and marine-specific insurance companies to get you back on the water quickly, with confidence. Service Appointment Scheduling : Q: Can I drop off my boat for service? A: All drop-offs are by appointment now, so contact our Service Advisor to get your appointment scheduled. Service Turnaround Time: Q: What’s your service department’s turnaround time? A: Depends on the time of year, we aim for no more than two weeks during our peak seasons. Part Availability : Q: How long does it take to get my part? A: If it’s not an item we have in stock, most of our suppliers offer next-day delivery. Parts and Accessories Shipping Parts: Q: Can I have my part or accessory shipped to me? A: Yes! We have special pricing with all major couriers for shipping across Canada. Online Shopping Q: Do you have online shopping available? A: We have a variety of online catalogues available to browse, as well as an online store - stay tuned though for a better online shopping experience! Safety and Navigation Right of Way Rules: Q: Which vessel must change course if a power-boat and sailboat operating by sails alone approach each other in open-water? A: The power-boat must change course. Lifejacket Safety: Q: My lifejacket is ripped, is it still ok to use? A: No, the lifejacket's ability to keep you safely afloat has been compromised, it should be replaced. Capsizing Action: Q: What is the first action you should take when a pleasure craft capsizes? A: Put on a personal flotation device. Emergency Kit Location: Q: I know all vessels should be equipped with an emergency kit, but where should it be stowed? A: Where it is quickly and easily accessible, ideally in a dry location in the cockpit. Stand-On Vessel Action: Q: What action should you take if you are the stand-on vessel? A: Maintain your course and speed with caution. Legal and Regulatory Questions Water-Skiing Regulations: Q: Can I go water-skiing after sunset? A: No, it is not only unsafe, but it is also illegal to tow or water-ski after sunset. Flare Expiry: Q: Do flares expire? A: Yes, 4 years from the date of manufacture, which is printed on the flare. Weather and Environmental Conditions Gale Warnings: Q: When does the Meteorological Service of Canada issue a gale warning? A: When sustained wind speeds are between 34 and 47 knots. Wind Classification: Q: What is the name given to sustained winds of 12 to 19 knots? A: Moderate winds.
