 C.A.S. Marine start process to become a Marine Industry Certified DealershipMay 28, 2008"Marine Industry Dealer certification is a new industry standards program... focused on delivering an excellent boating experience." The [Marine Industry Dealer Certification] provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employees and customer satisfaction."
- OMOA MarinaNews, vol.41, no.3 May/June 2008 Marine Industry Dealer Certification |
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